1. Our Commitment to Responsible Gaming
At Parimatch Luxembourg, we are dedicated to providing an entertaining gaming experience that is, above all, balanced and secure. While most of our users view betting as a leisure activity, we recognize that some may develop a problematic relationship with gambling. That’s why we’ve implemented practical tools to help every player maintain control over their betting habits.
2. Strict Protection of Minors
Access to our services is strictly prohibited for individuals under 18 years of age. A rigorous age verification system is systematically applied, and any account suspected of belonging to a minor may be suspended until valid proof is provided.
We also recommend that parents and guardians use recognized parental control software to restrict access to gambling sites:
- BetBlocker (free)
- Net Nanny
- GamBlock
- Gamban (free trial available)
3. Preventing the Risks of Addiction
While gambling is legal and accepted in many contexts, it carries risks for certain vulnerable profiles. We refuse any commercial relationship with individuals showing confirmed addiction or concerning signs. Our internal system monitors risky behaviors, such as:
- Repeated and significant losses
- Signs of psychological or financial distress
- Aggressive or distressed language toward our support team
If detected, we reach out to the player to offer moderation solutions or self-exclusion, depending on their needs.
4. Adopting Good Gaming Practices
We encourage every user to self-assess their relationship with gambling. Specialized tools like the 20-question Gamblers Anonymous test provide an objective way to reflect. Here are some simple but essential tips:
- Never borrow money to gamble
- Set a loss limit before starting
- Use our betting limit tools
- Take regular breaks
- Avoid gambling under stress or negative emotions
- Remember that gambling should remain entertainment, not a source of income
5. Voluntary Self-Exclusion Option
If you feel gambling is taking up too much space in your life, you can activate self-exclusion at any time. This feature allows you to temporarily or permanently suspend your account and stop receiving promotional communications.
The request can be made via our customer service by email or chat. During this period:
- Betting or depositing funds is impossible
- No new accounts can be created
- Your data remains protected in accordance with our GDPR standards
6. Our Interventions as an Operator
In extreme cases, we may restrict or block a player’s access if their behavior suggests severe addiction, emotional distress, or concerning vulnerability. Our support teams are trained to detect and act with compassion but firmness.
Our exclusion decisions may be based on:
- Incoherent or unstable interactions with the player
- Observable signs of mental distress
- Abnormal gaming frequency or evident financial endangerment
7. Support Resources and Assistance
If you or a loved one are facing a gambling problem, don’t hesitate to contact specialized support organizations. We particularly recommend:
- Gamblers Anonymous: Peer support for players in difficulty
- Gambling Therapy: Multilingual support and online sessions
Our advisors are also available to discuss, guide, or simply listen.
